Deposit Mobilization Relationship Officer
Nairobi, Nairobi, Kenya
Full Time
Experienced
Deposit Mobilization Relationship Officer
About Umba
Our mission entails providing accessible and cost-effective financial services across Kenya, enabling our customers to take charge of their financial well-being. We are committed to seizing a unique opportunity to transform the financial landscape in Kenya by harnessing the power of machine learning to develop intelligent, affordable financial products tailored for emerging markets. Our machine learning models are continuously improving, and we leverage AI and automation to deliver banking solutions at the lowest possible cost to our expanding customer base.
We have acquired a deposit taking Microfinance bank to allow us to offer full digital banking services in Kenya. Our primary focus is to offer a comprehensive range of digital banking products through Android and iOS Apps, and we take pride in our culture of consistently surpassing customer expectations, which has fueled our rapid expansion.
We are actively seeking outstanding individuals who not only possess exceptional talent but also share our vision, determination, and sense of purpose. Join us in our endeavor to build the Pan African Digital Bank.
Job Summary
The Deposit Mobilization Relationship Officer will be responsible for developing and implementing strategies to attract and retain new deposit customers, ensuring sustained deposit growth. The role involves building and maintaining strong relationships with clients, understanding their financial needs, and providing tailored banking solutions to meet those needs.
Key Responsibilities
1. Client Acquisition and Relationship Management
- Develop and implement strategies to attract new deposit customers, including individuals, businesses, and corporate clients.
- Build strong relationships with existing and prospective customers to understand their banking needs and offer suitable deposit products.
- Manage and grow the deposit portfolio by increasing the bank's customer base through networking, marketing campaigns, and referrals.
2. Deposit Mobilization
- Drive the achievement of deposit growth targets through structured and strategic deposit mobilization efforts.
- Educate customers on the benefits of the bank’s savings, current, and fixed deposit products.
- Provide advisory services to clients on deposit options that best suit their financial needs and goals.
3. Business Development
- Conduct market research to identify potential clients and explore new business opportunities.
- Attend networking events, seminars, and other promotional activities to promote the bank’s deposit products.
- Collaborate with the marketing and product development teams to design and implement campaigns to attract deposits.
4. Cross-Selling
- Identify opportunities for cross-selling other banking services (loans, investments, insurance, etc.) to deposit clients.
- Partner with other departments to enhance the overall customer experience and maximize product offerings.
5. Customer Service
- Ensure a high standard of customer service is maintained at all times, addressing client queries and resolving issues promptly.
- Monitor customer feedback and work towards improving the customer experience.
6. Reporting and Analysis
- Prepare regular reports on deposit growth, client acquisition, and market trends.
- Analyze customer feedback and market conditions to develop strategies for deposit mobilization.
7. Compliance and Risk Management
- Ensure adherence to the bank’s policies, procedures, and compliance regulations in all deposit mobilization activities.
- Monitor and mitigate risks related to deposit growth and customer relationships.
Qualifications and Skills
- Bachelor’s degree in Finance, Business Administration, Marketing, or a related field.
- Proven experience in deposit mobilization, business development, or relationship management, preferably in the banking or financial services industry.
- Strong knowledge of deposit products, banking services, and financial markets.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work under pressure and meet deposit targets.
- Strong organizational and time management skills.
- Proficiency in MS Office and banking software.
About Umba
Our mission entails providing accessible and cost-effective financial services across Kenya, enabling our customers to take charge of their financial well-being. We are committed to seizing a unique opportunity to transform the financial landscape in Kenya by harnessing the power of machine learning to develop intelligent, affordable financial products tailored for emerging markets. Our machine learning models are continuously improving, and we leverage AI and automation to deliver banking solutions at the lowest possible cost to our expanding customer base.
We have acquired a deposit taking Microfinance bank to allow us to offer full digital banking services in Kenya. Our primary focus is to offer a comprehensive range of digital banking products through Android and iOS Apps, and we take pride in our culture of consistently surpassing customer expectations, which has fueled our rapid expansion.
We are actively seeking outstanding individuals who not only possess exceptional talent but also share our vision, determination, and sense of purpose. Join us in our endeavor to build the Pan African Digital Bank.
Job Summary
The Deposit Mobilization Relationship Officer will be responsible for developing and implementing strategies to attract and retain new deposit customers, ensuring sustained deposit growth. The role involves building and maintaining strong relationships with clients, understanding their financial needs, and providing tailored banking solutions to meet those needs.
Key Responsibilities
1. Client Acquisition and Relationship Management
- Develop and implement strategies to attract new deposit customers, including individuals, businesses, and corporate clients.
- Build strong relationships with existing and prospective customers to understand their banking needs and offer suitable deposit products.
- Manage and grow the deposit portfolio by increasing the bank's customer base through networking, marketing campaigns, and referrals.
2. Deposit Mobilization
- Drive the achievement of deposit growth targets through structured and strategic deposit mobilization efforts.
- Educate customers on the benefits of the bank’s savings, current, and fixed deposit products.
- Provide advisory services to clients on deposit options that best suit their financial needs and goals.
3. Business Development
- Conduct market research to identify potential clients and explore new business opportunities.
- Attend networking events, seminars, and other promotional activities to promote the bank’s deposit products.
- Collaborate with the marketing and product development teams to design and implement campaigns to attract deposits.
4. Cross-Selling
- Identify opportunities for cross-selling other banking services (loans, investments, insurance, etc.) to deposit clients.
- Partner with other departments to enhance the overall customer experience and maximize product offerings.
5. Customer Service
- Ensure a high standard of customer service is maintained at all times, addressing client queries and resolving issues promptly.
- Monitor customer feedback and work towards improving the customer experience.
6. Reporting and Analysis
- Prepare regular reports on deposit growth, client acquisition, and market trends.
- Analyze customer feedback and market conditions to develop strategies for deposit mobilization.
7. Compliance and Risk Management
- Ensure adherence to the bank’s policies, procedures, and compliance regulations in all deposit mobilization activities.
- Monitor and mitigate risks related to deposit growth and customer relationships.
Qualifications and Skills
- Bachelor’s degree in Finance, Business Administration, Marketing, or a related field.
- Proven experience in deposit mobilization, business development, or relationship management, preferably in the banking or financial services industry.
- Strong knowledge of deposit products, banking services, and financial markets.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work under pressure and meet deposit targets.
- Strong organizational and time management skills.
- Proficiency in MS Office and banking software.
Work Status
Valid work authorization for Kenya
Umba is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know.
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